Option 1: Order Directly on Our Website

1. Browse and Select
Choose the product you want to purchase from our collection.

2. Add to Cart
Click on the product and add it to your cart.

3. Proceed to Checkout
Click on the "Check Out" button to start the order process.

4. Enter Your Details
Fill in your personal and shipping details carefully. Double-check all the information before proceeding.

5. Continue to Payment
Once your details are verified, click on "Continue" to move to the payment page.

6. Choose Your Payment Method
Select your preferred payment mode and click on "Continue To Payment".

7. Complete Your Order
If you’re paying online, enter your payment details and click "Complete Order" to finalize the purchase.


Option 2: Place an Order via Phone & Email
Prefer to speak to someone? Call our customer care team to place your order directly.
Contact Number: +91 9925924744 | Email :- biocapperfumes@gmail.com

Experience the joy of gifting or indulging yourself with Biocap Perfumes, your ultimate destination for luxury scents!

At Biocap Perfumes, customer satisfaction is our priority. However, we only accept returns under the following conditions:

Eligibility for Return
The product is damaged, defective, or wrongly delivered.

Return Requirements
The product must be in its original packaging.
It must be in an unused and undamaged condition.
The original product invoice must be provided.

No-Return Policy
Except for the scenarios mentioned above, we follow a strict no-return policy for all products once delivered.

If your product meets the return criteria, please contact us for assistance. We are committed to resolving the issue promptly and ensuring a seamless experience.

At Biocap Perfumes, we ensure a secure and hassle-free payment experience for all our customers. Here are the available payment options:

Online Payment Options

We use the 100% secure Cashfree payment gateway, offering a variety of safe payment methods:

• UPI
• Debit or Credit Cards
• Netbanking
• Wallet Money
• Cash on Delivery (COD)

For your convenience, we also provide a Cash On Delivery option for every order.
Shop confidently knowing your transactions are secure and tailored to your preferences.

We understand that sometimes updates are necessary. At Biocap Perfumes, you can change your address under the following conditions:

Before Dispatch Only

Address changes are allowed only before your order is dispatched. Orders are typically dispatched within 48 to 72 working hours.

Steps to Update Your Address
Email Us: Send your updated address to biocapperfumes@gmail.com.
Call Us: Contact our team directly at +91 9925924744.

Our team will confirm the changes and ensure your updated address is noted if it meets the criteria.

An Order ID is a unique identification number generated when you successfully place an order on our website.

• This number helps us track your purchase, process your order, and assist with any inquiries.
• Keep your Order ID handy for quick reference when reaching out to our support team.

If you need further assistance, feel free to contact us at biocapperfumes@gmail.com or call +91 9925924744.

At Biocap Perfumes, we ensure a seamless refund process. Here's how refunds are handled:

1. Refund Method

• The refund amount will be transferred to the same payment method used by the customer at the time of purchase.

2. Processing Time

• Refunds typically take 5-7 business days to reflect in the customer’s account, depending on the bank’s policies.

For any queries or assistance regarding refunds, feel free to reach out to us at biocapperfumes@gmail.com or call +91 9925924744.

At Biocap Perfumes, canceling your order is quick and easy if done within the allowed timeframe.

1. Ways to Cancel

• Call Customer Support: Contact us at +91 9925924744 to request order cancellation.

Important Note

• Orders can only be canceled before dispatch, which typically occurs within 48-72 hours of order placement. Once dispatched, cancellations are not allowed.

At Biocap Perfumes, we strive to deliver your orders promptly.

1. Delivery Timeline

• Orders are typically delivered within 5-7 working days from the date of placement.

2. Order Tracking

• You can track your order by logging into your Biocap Perfumes account and using your unique Order ID or Tracking ID.

For any assistance or inquiries, you can easily get in touch with our customer support team:

Call or WhatsApp: Reach us at +91 9925924744 for quick suppor

Yes, you will need to create an account before placing an order on Biocap Perfumes.

1. How to Create an Account

• Click on the login icon located at the top-right corner of the website.
• Provide basic information such as your name, email address, and password to set up your account.

Creating an account helps us process your order smoothly and enhances your shopping experience.

Your security is our top priority at Biocap Perfumes. We offer a 100% secure payment gateway through Cashfree, ensuring that all transactions are protected with the highest level of security.

1. Secure Payment Options

We provide multiple safe payment methods, including Debit/Credit Cards, UPI, Paytm, PayPal, Netbanking, and more..

Rest assured, your payment details are encrypted and handled securely. You can shop with confidence knowing your information is safe.

At Biocap Perfumes, we strive to keep our inventory updated to ensure minimal product unavailability. However, if your desired item is out of stock:

1. Check Back Later

• Our inventory is regularly updated, so please check again in a few days for availability.

2. Contact Customer Support

• If you need an immediate update, you can reach our customer support team at +91 9925924744.

We’ll do our best to assist you in securing the product you want!

At Biocap Perfumes, we aim to provide a fast and efficient delivery experience:

1. Order Dispatch

• Once your order is placed, it will be dispatched within 48-72 hours.

2. Delivery Timeline

• After dispatch, your order will typically be delivered within 5-7 working days.

Rest assured, your order will be handled promptly and with care for a smooth delivery experience!

Tracking your order is easy with Biocap Perfumes:

1. Log in to Your Account

• Simply log into your Biocap Perfumes account.

2. Use Your Order/Tracking ID

• Enter your unique Order ID or Tracking ID to track your order status.

For additional information or assistance, feel free to contact our customer support team at +91 9925924744. We’re happy to help!

At Biocap Perfumes, we prioritize both the safety of your products and sustainability in our packaging process:

1. Secure Packaging

• To ensure the safe delivery of our delicate glass bottles, we use honeycomb paper/board for all our packaging.

2. Sustainability Focus

• Our packaging materials are chosen with care to minimize environmental impact while providing maximum protection.

You can trust that your order will arrive safely and securely, wrapped in eco-friendly materials.

Currently, we do not offer samples of our products. However, we strive to provide detailed product descriptions and images on our website to help you make an informed decision before purchasing.

If you have any questions or need assistance with your order, feel free to contact our customer support team at +91 9925924744.

At Biocap Perfumes, we understand that choosing the right product is important. For personalized recommendations:

1. Contact Our Customer Support

• You can reach out to our customer support team at +91 9925924744.

2.Tailored Recommendations

• We’ll be happy to assist you in selecting the most suitable product based on your preferences, skin, and hair concerns.

Our team is here to ensure you find the perfect match for your needs!

No, none of our products are tested on animals.

As a cruelty-free brand, we have a strong commitment to nature’s creations. All our products are clinically tested and are 100% cruelty-free, ensuring that they are safe for you and the environment.

Shop with confidence, knowing that our values align with your ethical standards.

At Biocap Perfumes, we offer products that cater to your specific needs without compromising on quality:

1. Concern-Specific Formulations

Our products are carefully crafted to address various concerns, providing you with the best solutions for your skin and hair.

2. Affordable Luxury

• We believe in making high-quality products accessible, ensuring that you can enjoy luxury without breaking the bank.

3. Chemical-Free and Safe

• All our products are chemical-free, made with natural ingredients and traditional Ayurvedic recipes to ensure they are both effective and safe for your skin and hair.

Choosing Biocap Perfumes means choosing the best for your beauty, health, and well-being.

Yes, at Biocap Perfumes, we use only the freshest, sustainably sourced, and raw natural ingredients and herbs.

Our ingredients are carefully selected to ensure they are suitable for all skin types, providing you with the best care while remaining environmentally conscious. We stay committed to using the most effective, up-to-date ingredients in every product.

If you receive a damaged or defective product, please follow these steps:

1. Contact Customer Support Immediately

• Call our customer support team at +91 9925924744 or WhatsApp us at the same number.

2. Report Within 24 Hours

• Kindly report the issue within 24 hours of receiving the product for a quick resolution.

We’ll assist you in resolving the issue promptly and ensure your satisfaction.

Yes, Biocap Perfumes offers global shipping to all serviceable locations, taking into account geographical boundaries and regulations.

However, please note that international shipping is currently on hold due to the ongoing pandemic. We will resume international deliveries as soon as it's feasible and safe.

Feel free to reach out for updates or more information!

No, there is no age limit for using Biocap Perfumes products.

All our products are made with fresh and unadulterated natural ingredients, making them suitable for people of all ages and every skin type. You can trust our products for safe and effective use across all age groups.

Biocap Perfumes stands out for several reasons, making us a trusted choice for consumers:

1. Inclusive and Accessible

• Our products are designed to cater to every skin type and concern, regardless of gender or other factors, ensuring that everyone can benefit from our offerings.

2. Affordable Quality

• We believe in providing quality skincare at affordable prices, making our products accessible to all without focusing on extreme profits.

3. Eco-Friendly and Natural

• We prioritize sustainability by using eco-friendly packaging and natural ingredients in all our products.

4. Concern-Oriented and Effective

• Each product is carefully crafted to address specific concerns, ensuring effective solutions for your skin and hair needs.

These qualities combine to make Biocap Perfumes a brand that values both customer well-being and the environment.

Yes, all our products are eco-friendly. At Biocap Perfumes, we take sustainability seriously:

1. Packaging Materials

• We use glass jars or recyclable and reusable plastic for all our products.
• Each product is wrapped in jute bags and delivered in cardboard boxes, ensuring minimal environmental impact.

By choosing Biocap Perfumes, you're supporting a brand that values both your well-being and the planet.